Adulting

 So today, I got fired. I woke up at 6AM, ready to work, and got fired. This isn't a surprise because I literally hated the job, even though I only worked there for 2 months. So here is my review for the company Anyone Home inc. 

My job title was a property consultant. I was responsible for giving customers information on a specific property they called in about. This information could be the rental amount, lease terms, pet policy, and everything between becoming a resident. First off, they trained us for one week. We did mock calls for the first week with other people in our training class, and the second week, we took regular calls. Big. Fucking. Mistake. I can honestly say 75% of the calls I took asked about things I had no clue about and was not trained to find. First, I was getting in trouble for sending customers to the help desk. People were calling saying they were trying to access the pool and needed the gate code. When I would give them the leasing office number, it was ALWAYS the number they dialed to get me. So then I was told to ask them to call back and press a different option, but if people in the office didn't answer the phone, they could be directed to me, who couldn't help them. Then there were the damn quality assurance scores. I took these calls, answered the customer's questions, and then let them go about their day. That was where I messed up. The company wants you to ask for every caller's back story in regards to their move. We were told to ask why they were moving, how many people were moving if they had pets (this was valid), all these weird questions which many customers were uncomfortable with answering, but because I wouldn't skip all that and give them what they asked for I kept getting low QA scores. So that's when my boss literally starts hounding me like he would listen to my calls which duh you should do anyway, but he would go out of his way to instant chat me feedback while I'm on the call; I was so confused I was stuttering on some calls because I kept getting beeped when he would message me. 

Basically, I'm over this fucking cycle. This endless cycle of these jobs makes me want to stab myself in the hand because I hate doing them, but these are the only jobs that will take me with my high school education. I'm one semester away from getting my associate's in communications, and I really want to do something with public relations or writing. I would love to get back into dance, but with being a single mom in a state with no other family and amongst a pandemic...that's pretty much impossible. It can be hard trying to stay positive when things are constantly changing. I find comfort in stability new things but at a slow pace. I guess I will have to buckle up and prepare because there's no way the future may hold. 

- Fin